By submitting an order, you agree to be bound by these terms and conditions.
Our site is only intended for use by persons resident in Great Britain and Northern Ireland. We may accept or reject orders from people outside of these territories at our complete discretion.
Ownership of the gadget(s) will pass to us when we receive the gadget(s), in accordance with these terms and conditions, and we have dispatched payment to you, when, hence, a contract will be formed.
You must own all rights, title and interests in any gadget(s) that you send to us.
The contract between you and us is binding on you and us and on our respective successors and assigns.
You may not charge, assign, transfer or otherwise dispose of a contract, or any of your rights or obligations arising under it, without our prior written consent.
We may charge, assign, transfer, sub-contract or otherwise dispose of a contract, or any of our rights or obligations arising under it, at any time during the term of the contract.
The contract with us may be cancelled by you at any time up to the time when you send us the gadget(s) providing that you notify us in writing.
Other than if the gadget(s) does not meet our terms and conditions (see below), this contract cannot be cancelled after you have sent your gadget(s) to us.
Each gadget sold should match the make and model in the sale order. All items deemed to be working (other than those sold as faulty or damaged where applicable) should meet conditions 1 to 10 below with points 10 and 11 referring to faulty or damaged gadgets:
It must turn on and off
It must be fully functional including audio, buttons, switches, controls, syncing capabilities and wi-fi where applicable.
The screen and backlight must be working and intact, without cracks or dead pixels
It must fully charge and must retain a full charge for 24 hours without usage.
It must not be crushed, water-damaged or the liquid indicator must not be activated.
There should be no visible evidence of an item having been accessed internally, such as dust particles, fibres or fingerprints beneath the screen glass.
Items should not be locked with any passcodes and these should be cleared before sending.
Mobile gadgets must not be locked to any network outside of the UK, be red-flagged as blocked or stolen and must read sim cards.
For damaged or faulty gadgets, all major parts of the item should be intact, for example the item should not be received in two parts (only applicable to models we accept as faulty).
Damaged or faulty mobile gadgets must be able to make and receive calls (only applicable to models we accept as faulty).
By submitting an order through our site you warrant that the gadget(s) comply with these terms.
By sending your gadget to us, you agree to release us from all and any claims, losses or damages with respect to the gadget, any data stored or contained therein or on any media used in conjunction with the gadget (whether in the form of personal details, SMS, photos, games, movies, songs or other data (“Data”)). We accept no responsibility in relation to the security, protection, confidentiality or use of such data and it is your responsibility to ensure that such data is removed from the gadget prior to you sending it to us. Please ensure that you remove any sim cards as these will be destroyed when an item is processed.
Each mobile phone or device sold should match the make and model in the sale order and meet the following conditions:
Each mobile phone or device should:
Turn on and off (with all buttons working)
Be fully functional* (cosmetic wear and tear is acceptable)
Have a working screen (without cracks or pixel damage)
Have a working touch screen** (without cracks or damage)
Have a fully working operating system (software)
Include its battery (you can keep memory card, charger, etc)
Not be water-damaged (water indicators must not be red)
*All features such as Making calls, Wi-Fi, Camera, Video, etc must work.
**Applies to touch screen phones and devices only.
All Apple iPhones and devices must not be ‘activation locked’ and must be deregistered (removed) from any iCloud (Find my iPhone/iPad) accounts. All phones and devices must be on a UK network or not locked. Phones or devices locked to a foreign network will not be accepted.
By submitting an order through our site you warrant that the phone(s) comply with these terms.
If a phone fails to meet our terms and conditions we’ll propose an adjusted price by email. If you choose to decline our new offer, we are happy to return the phone. We have the final decision on all phone values.
We accept phone battery chargers and accessories. But, these do not increase the value of your order. We may not be able to return accessories or original packaging (box) if you request your phone to be returned.
You are responsible for cancelling any airtime contract linked to each handset. We are not responsible for any call costs arising before, or after, receipt of your handset, or arising from any other circumstances whatsoever.
Please ensure you remove your SIM card before sending us your mobile phone. We accept no liability in the event that a SIM card is sent with a phone and charges are then incurred. You shall continue to be responsible for such charges. Any SIM cards received by us are non-returnable.
Please remember that by sending your phone to us, you agree to release us from all and any claims, losses or damages with respect to the phone, any data stored or contained therein or on any media used in conjunction with the phone (whether in the form of personal details, SMS, photos, games, songs or other data (“Data”)). We accept no responsibility in relation to the security, protection, confidentiality or use of such data and it is your responsibility to ensure that such data is removed from the phone prior to you sending it to us. Please use our free Mobile Data Delete Tool to obtain step-by-step instructions on how to delete personal data from your model of handset.
Lost or Stolen Mobile Phones and Devices
Selling a mobile phone or device which you do not own may amount to a criminal offence. Gadget Mill support and adhere to the ‘Stop Stolen Mobiles Being Recycled’ code of practice set by the Home Office and the National Mobile Phone Crime Unit.
We will check the IMEI/Serial number of all mobile phones and devices received on the CheckMEND (www.checkmend.com) database of lost and stolen property records to ensure no lost or stolen items are purchased.
If a mobile phone or device is found to have a record that indicates it has been lost or stolen or we become aware of any other issue relating to its ownership, we will notify the seller by email and quarantine the mobile phone or device for an initial period of 28 days (“the Quarantine Period”). Payment for the mobile phone or device will be withheld by us until the CheckMEND record does not show the mobile phone as stolen or lost.
In such circumstances you will be required to contact CheckMEND to prove that you are the rightful owner of the mobile phone or device and have the lost or stolen records associated with it cleared within the Quarantine Period and/or resolve any other issue relating to its ownership.
If during the Quarantine Period the mobile phone or device is cleared on the CheckMEND database and any other issue relating to ownership of the same is resolved, your sale will be processed and paid for as normal.
However, where the mobile phone or device is not cleared on CheckMEND within the Quarantine Period, we will be required by law to hold onto the mobile phone or device, pass it to the Police or other law enforcement body or dispose of it, and by entering into this contract, you expressly agree to this action. You will not receive any payment if such steps are taken.
UK legislation states that we cannot under any circumstances return or pay for a mobile phone or device which is lost or stolen or recorded as such.
If you have received payment from us for a mobile phone or device which we subsequently become aware of an issue relating to ownership, you agree to immediately reimburse us in full, within 3 business days following a written request by us, for any such payment pending an investigation by us or any law enforcement body into ownership of the device or mobile phone.
If we at any time become aware of any issues relating to the ownership of the mobile phone or device, you agree to co-operate with us fully with a view to resolving the issues. You may also be contacted by the Police and/or other law enforcement authorities.
We may disclose seller details to the Police or other authorised bodies (such as, but not limited to, network operators and insurance companies) for the purpose of investigating or preventing a crime. By entering into this contract you agree to us supplying data to the police or other authorised bodies for the purpose of the prevention and detection of crime, arrest and prosecution of offenders or for the recovery of stolen property.
By placing an order through our site, you warrant that:
You are resident in Great Britain or Northern Ireland; and
You are accessing our site from that country; and
You are legally capable of entering into a binding contract; and
You are at least 18 years old; or
If you are under 18 years of age, that you have obtained your parent’s or guardian’s consent to sell your gadget(s) to us for the sum indicated via our website.
You and your parents or guardians release us of any liabilities or claims that may arise if you send the gadget(s) to us in breach of this warranty.
If you deal as a consumer any provision of this contract which is of no effect to a consumer shall not apply. Your statutory rights are not affected by this contract.
For the purposes of these terms and conditions, “consumer” means an individual who neither makes this contract in the course of a business, nor holds himself out as doing so, as defined by the Unfair Contract Terms Act 1977.
It remains the seller’s responsibility to ensure that our address details are accurately written on the package used for postage. We do not accept responsibility for non-delivery of gadgets or damage in transit. We therefore recommend that for items with a value of less than £41, sellers use registered post. We further recommend that sellers use special delivery for items with a value of over £41.
We also recommend that customers obtain proof of postage from a post office.
We offer the option of bank transfer, PayPal or cheque payments. You will be required to select a payment option when sending in your form. It remains the responsibility of the seller to ensure that all payment information provided is correct.
When we receive your order, we will check that it is complete, and that it meets our terms and conditions. Providing it does, we will post payment by cheque or transfer payment to the relevant bank or PayPal account within 24 hours. Cheques could take up to 7 working days to arrive once posted. For bank transfers, funds may take up to 2 hours to show in a seller’s account. Payment can only be made to the name and address, PayPal e-mail or bank details given when placing your order.
If we deem that the condition of the gadget differs from the condition that was described or if a gadget fails to meet our terms and conditions we may propose an adjusted price by email. If you choose not to accept the revised offer, then we’ll usually return the gadget free of charge. We will however ask for a return postage payment of £5.90 or more depending on postage costs when an item fails to meet our terms and conditions and we are unable to offer any amount for it, or if a revised offer has been declined and the price was revised for one of the following reasons:
When an item was described as fully working but found to have a fault
The item has an activated liquid indicator
Where an item has visible damage that was not described, such as a cracked screen or casing.
Where an item has been blocked by one or more mobile operators
Where an item is locked with a passcode
Where an item is received with all major parts not intact, for example if the housing is received in two parts.
In the unlikely event that a returned item is lost in the postal system then we will offer compensation up to the amount of our revised offer. Items are returned via Royal Mail recorded delivery and we retain all postage receipts as evidence of return.
All items received in the post that do not contain any order information will be retained for a period of 60 days from the date of receipt, after which time they will be sold. During this 60 day period a seller can lay claim to such an item by providing us with a description of the packaging used and any other distinguishable features of the parcel and or item.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control or due to our compliance with any applicable laws or regulations.